Last updated: July 29, 2025
Overview
Nurrai offers both free and paid subscription plans designed to support your emotional wellness journey. This policy explains how subscriptions work and how refunds are handled, in line with our commitment to transparency, clarity, and fairness.
Subscription Management
All Nurrai subscriptions are managed and billed through the Apple App Store. We do not process or store any payment information directly. This ensures that your subscription experience is secure, standardized, and backed by Apple's consumer protection policies.
Subscription Plans
- Freemium Plan: Always available at no cost
- Monthly Plan: $12.99 per month, cancellable anytime
- Annual Plan: $119.99 per year, best value
All plans are auto-renewing unless canceled via your Apple ID settings before the next billing cycle.
No Hidden Costs
Nurrai is committed to full transparency. We do not charge any hidden fees or engage in deceptive pricing practices. All prices are clearly displayed within the app and on our website.
Refunds
All refund requests must be made directly through the Apple App Store. Apple handles refund processing based on their own policies and timelines.
To request a refund:
- Go to https://reportaproblem.apple.com
- Sign in with your Apple ID
- Locate your Nurrai subscription
- Select 'Report a Problem' and choose the appropriate reason
Please note: Nurrai does not have access to approve, deny, or expedite any refund request.
Our Philosophy
We strive to make the subscription and refund process as clear, clean, and user-friendly as possible. Our values are rooted in ethical business practices — no dark patterns, no hidden traps, and no friction when you need to cancel or seek a refund.
If something isn’t working for you, we want to make it right.
Support
For questions related to your Nurrai experience (not billing itself), feel free to contact us:
For payment and refund issues, please contact Apple support directly.